Thursday, June 13, 2024

[RESOLVED] Failed to detect the bitlocker state for EDS log drive

Abstract: On your Exchange 2016 Server you might see the error “Failed to detect the bitlocker state for EDS log drive”

The full error message will be similar like:

Failed to detect the bitlocker state for EDS log drive 'C:\'.
System.Management.ManagementException: Invalid namespace
   at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
   at System.Management.ManagementScope.InitializeGuts(Object o)
   at System.Management.ManagementScope.Initialize()
   at System.Management.ManagementObjectSearcher.Initialize()
   at System.Management.ManagementObjectSearcher.Get()
   at Microsoft.Exchange.Diagnostics.Service.DiagnosticsService.DriveLocked(String diagnosticsRootDrive)

A possible solution was discussed in the Microsoft technet here.

Changing system files without the advice from Microsoft might be risky. Keep that in mind!

The steps needed as discussed in the technote are:

1.) browse “C:\Program Files\Microsoft\Exchange Server\V15\Bin”

2.) edit the file Microsoft.Exchange.Diagnostics.Service.exe.config

3.) search for DriveLockCheckEnabled

4.) Change the word true to false so that it will looks like:

<add key=”DriveLockCheckEnabled” value=”false” />

5.) Restart the Microsoft Exchange Diagnostics service.

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